I ask for 24 hours of notice if you need to cancel or reschedule a session.  Sessions that are not cancelled or rescheduled with 48 or more hours of notice will be charged at my full rate.  I make every effort to start sessions on-time.  If I am late, the 50 minutes starts when I show up.  If a session needs to be rescheduled because of my lateness, there is no cancellation or rescheduling fee.  If a client is late without notice, I will wait twenty minutes.  After twenty minutes the cancellation fee is charged.

I accept payment through e-transfer, and will discuss when we meet.

If my professional opinion is that the issues a client wishes to explore with me fall outside of my scope of practice (that is, what I am licenced and trained to do), then I will refer to other supports.  I encourage clients to think of me as like a family doctor; I am trained in a broad variety of issues and interventions, however for specialized support, we need to look elsewhere - just as one would see a surgeon for surgery, not their family doctor.  Examples of issues and practices that fall outside of my scope are crisis and emergency support, working with eating disorders, providing assessments or diagnoses, and prescribing medication.

Please note I am licenced to practice in the Province of Ontario, meaning that my clients must, regardless of citizenship or residence, be in the Province of Ontario when we meet online.

Many insurance plans cover Registered Social Workers  After payment, I supply clients receipts that can be submitted to to insurance companies.  I am not equipped to do direct-billing.  If you do not have insurance, you may wish to keep your receipts and explore whether they can be claimed as Medical Expenses at tax time (the rules regarding income tax deductions change frequently, so please consult a tax or accounting professional).

I am committed to continuous learning, and providing the best service possible.  To that end I regularly consult with other mental health practitioners, and I typically review every case at least once to ensure excellent service.  This is a standard practice, and I use only the minimum amount of information needed to discuss a case.  I am happy to discuss with clients the names of practitioners I consult with, and I only consult with mental health practitioners who are bound by the same oaths (or equivalent ethics, if they are not social workers) and legislation regarding privacy and confidentiality as I am.

I hold on to files for at least seven years following my last contact with a client.  Though I am not currently working with minors, if I do so I maintain their file for seven years following their eighteenth birthday.  Clients can have reasonable access to their files up until that point.

I work primarily on-line, and do my best to ensure the privacy and confidentiality of my clients' sessions and information.  I use services that are compliant with relevant legislation, and communication technology that is end-to-end encrypted.  I store client records using a service whose servers are located inside Canada.  I work in a private space.  Regardless, it is impossible to completely guarantee privacy and confidentiality as unforeseeable circumstances occur, including system outages, hardware failure, poor reception and connection, hacking, etc.  I will continue to do my best to ensure undisrupted service and the confidentiality of my clients' information, and employ services designed to that end.

I encourage clients to consider the information they write in emails to me as, even though I use an encrypted email service, we do not have control over how  emails are routed and stored as they travel online.  I tend to use minimal information in emails, and though I do email about fees, I never include or request financial information such as credit card numbers or banking information over email.

I encourage my clients to use headsets when meeting with me, to password-protect their phones and other devices, to avoid using public or un-secured WiFi, to avoid using work email or WiFi to contact me, and to double-check my email address before sending me a message.